Return & Refunds

We want you to have the best experience and we have teams that carefully examine every product before they are made, after they are made, and before they are packed and shipped out. We do this so that you get the best version of our product.

The items we sell are considered as hygienic products, therefore we cannot accept returns or offer refunds. If you think your item is defective or is not as shown in the pictures and videos watched, you can exchange it as long as you:

  • did not open the hair, 
  • cut the ties,
  • finger the hair,
  • manipulate the hair in any way. 

Email us immediately at support@huwigs.com to process an exchange. We will need to receive your hair and examine it before your request for an exchange is approved. We reserve the right to decide whether the product is eligible for exchange.

If your request for an exchange is approved, you can request for a new product, get the same product exchanged, or get store credit that can be redeemed at any time. Please bear in mind that the time to approve an exchange can take as long as 30 days after you ship your hair back to us.
 
Huwigs will not cover the cost of shipping for an exchange. and you may be required to pay a $20 restocking and handling fee for an exchange. 

Please do not send your purchase back to any address other than the address provided by our team via email.

Terms of Exchange & Non-returnable Items

  1. If you got a defective item, we will exchange or issue store credit.

  2. Items bought on sale or in situations where a discount was applied cannot be exchanged unless the full price is paid.

  3. For health reasons, we cannot provide exchanges on hair that has been worn, colored, washed, or manipulated.

  4. To be eligible for an exchange, the products purchased must be in the original condition that they were delivered to you. Products that have been tampered with are not eligible for refunds.

  5. We do not provide exchanges on orders where the final price paid is below $60

  6. A $15 handling & restocking fee may be charged in the event an exchange is approved.

  7. You will cover the cost of shipping your item back to us and cost of shipping your order from our warehouse to you.

  8. If an item purchased became defective after use, we cannot provide an exchange.

  9. To be eligible for an exchange, you have to make a complaint to support@huwigs.com within 7 days of the delivery window. You also need to ship the item within 7 days of a return address being provided to you,

  10. If your hair is customized, we cannot provide an exchange as the hair was customized for your own specific needs. 

  11. Shipping fees cannot be refunded as store credit. Only the cost of the item can be refunded as store credit. And we do not cover the cost of return shipping.

  12. You cannot request for more than 1 exchange per order. Every subsequent exchange after the first exchange on the same order is denied.

  13. Gift cards are non-refundable.

  14. Due to the hygienic nature of our product, we do not issue cash refunds under any circumstances as a precaution.

 

If you have any other questions, please contact support@huwigs.com